Contact

FAQ

HOW LONG IS YOUR SHIPPING TIME?

Delivery times vary by carrier and shipping method chosen at checkout; typically, it is 1-10 business days after the order leaves our warehouse.

WHEN CAN I EXPECT MY ITEMS TO SHIP

Your order will be shipped the same day if placed before 10 am. However, our processing time is 1-2 business days. Please allow a buffer during holidays or weekends.

MY ORDER IS DELAYED; WHAT DO I DO?

We understand it is frustrating when your package is delayed. The best
thing to do is to contact the courier directly regarding the delay, as this can be the quickest way to receive feedback regarding your package.

I FORGOT TO ADD MY DISCOUNT CODE BEFORE I CHECKED OUT. CAN YOU DO IT FOR ME?

Yes, we can retroactively apply your discount code as long as it's valid and the items in your order are eligible.

I NEED TO CHANGE SOMETHING ON MY ORDER. HOW DO I GO ABOUT THIS?

We are happy to make changes to your order; however, our team can only edit orders before they have been processed. Please email info@issanaturale.com for any changes or questions.