ORDERS AND SHIPPING

HOW LONG IS YOUR SHIPPING TIME?

Delivery times vary by carrier and shipping method chosen at checkout; typically, it is 1-10 business days after the order leaves our warehouse.

WHEN CAN I EXPECT MY ITEMS TO SHIP

Your order will be shipped the same day if placed before 10 am. However, our processing time is 1-2 business days. Please allow a buffer during holidays or weekends.

MY ORDER IS DELAYED; WHAT DO I DO?

We understand it is frustrating when your package is delayed. The best
thing to do is to contact the courier directly regarding the delay, as this can be the quickest way to receive feedback regarding your package.

I FORGOT TO ADD MY DISCOUNT CODE BEFORE I CHECKED OUT. CAN YOU DO IT FOR ME?

Yes, we can retroactively apply your discount code as long as it's valid and the items in your order are eligible.

I NEED TO CHANGE SOMETHING ON MY ORDER. HOW DO I GO ABOUT THIS?

We are happy to make changes to your order; however, our team can only edit orders before they have been processed. Please email info@issanaturale.com for any changes or questions.

RETURNS AND EXCHANGES

WHAT IS YOUR RETURN POLICY?

We are thrilled to offer a 30-day Money-Back Guarantee. If you're not happy, we're not happy. That's why we'll gladly give you your money back if you are not 100% satisfied with your purchase. We encourage you to try the product for at least two weeks. If you aren’t happy with the results, simply return the items within 30 days (the items need to be returned) and we'll refund you. Please refer to our return policy here.

HOW DO I START MY RETURN?

To initiate your return, contact us on info@issanaturale.com.

WHEN CAN I EXPECT MY RETURN TO BE PROCESSED?

Your return will be processed in 1-2 business days (not including public
holidays). If you decide to use your own courier method for the return,
please provide our customer service team with the tracking information. Please email the return information to info@issanaturale.com.

I FORGOT TO ADD MY DISCOUNT CODE BEFORE I CHECKED OUT. CAN YOU DO IT FOR ME?

All products must be purchased through issanaturale.com in order to qualify for our 30-Day money-back guarantee. If purchased from another retailer, we recommend contacting them to assist you further with a return or exchange.

MY PRODUCT WAS DAMAGED IN TRANSIT. WHAT DO I DO?

Please email info@issanaturale.com within seven days of receiving your product; also include photos of the damaged goods, and we can replace all damaged goods for you.